This Privacy Policy explains how information is collected and used by 4D-IQ, LLC when you access our websites, software, and software as a service (SaaS) applications located at, and accessed from, FLOW-APP.COM, referred to herein as "The Site". We respect the privacy and security of our users and recognize the importance of collecting and using only that information required to provide a high level of service along with the features and functions you need.

If you use the Flow Services as part of an organization that has an Enterprise Service Agreement with 4D-IQ, the terms of that organization's agreement may further restrict or relax our collection or use of your information.

Changes to This Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy.

Information Collected

Information you provide: When you register for an account, create a user profile, communicate with 4D-IQ, or otherwise use The Site, information provided may include your email, your name and address, an organization name and address, job title and a personal and/or business phone number.

Usage Information: We monitor aggregate user activity in connection with The Site and may collect information about the application features and functions used, the size of data sets uploaded, downloaded, processed, shared or accessed while using The Site, the Content accessed and any actions taken in connection with the access and use of your Content in The Site.

Log Information: We log information about you when you access and use The Site including your Internet Protocol ("IP") address, access times, browser type and language, Internet Service Provider ("ISP"), the Web pages that you visit, the Content you use and the URL of the Web page you visited before navigating to the The Site.

Device Information: We collect aggregate information about devices, including the hardware model, operating system and version, screen resolution or platform information (as allowed by the specific platform type).

Cookies: We use cookies, small data files stored on your hard drive or in device memory, that help us to allow you to access and use The Site without re-entering your member ID and/or password.

Third-party authentication services: We obtain user authentication information from third-parties, such as Google or Facebook, and combine it with information we collect to enable you to login to The Site via third-party login.

Third-party cookies: We do not use third-party cookies.

Third-party clear gifs: We do not user third-party clear gifs.

Advertising Cookies We do not user third-party cookies.

Use of Information

We use the information you provide:

  1. To operate, maintain, and improve The Site;
  2. Enable you to access and use The Site;
  3. Send you technical notices, updates, security alerts and support and administrative messages;
  4. Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and invoices;
  5. Respond to your comments, questions, and requests and provide customer service and support;
  6. Communicate with you about services, features, offers, promotions, events, and provide other news or information about The Site, provided we have permission to do so;
  7. Monitor and analyze trends, usage, and activities in connection with The Site to help us improve our products and services;
  8. Investigate and prevent fraudulent transactions, unauthorized access to The Site, and other illegal activities;

Sharing and Disclosure of Information.

We will not share personal information about you or any content with any third-parties except as described below:

Service providers: We may share your information with third-party service providers, such as billing processors, who are working on our behalf and require access to your information to carry out that work.

Third-party applications: The Site provides you with opportunities to connect with third-party applications or services. If you choose to use any such third-party applications or services, we may share information about you including your username and any Content you choose to use in connection with those applications and services, and such third-parties may contact you directly as necessary. This Privacy Policy does not apply to your use of such third-party applications and services, and we are not responsible for how those third-parties collect, use and disclose your information and Content. We encourage you to review the privacy policies of those third-parties before connecting to or using their applications or services to learn more about their information and privacy practices.

Compliance with laws: We may disclose your information to a third-party if (a) we believe that disclosure is required to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of The Site, (d) to protect 4D-IQ, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Collaboration and sharing Features: The Site offers collaboration features or other integrated tools, which allow you to share your Content through The Site. As a function of the collaborative nature of The Site and based on the permissions and settings you choose, the use of such features enables the sharing of Content with people you want to collaborate with or with the public. For more information about such collaboration and sharing features, we encourage you to review the information provided on support.flow-app.com.

Security

While no service is completely secure, 4D-IQ takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we encrypt your Content when it is stored in our data centers. In addition, sensitive information such as credit card number and password that we request from you on The Site is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.

The servers on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable.

You may access your account information and our service only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

Your Choices

Account Information You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at support@flow-app.com. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to deactivate your account, please email us at support@flow-app.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days. To request removal of your personal information from our blog or testimonials, contact us at the email address listed above. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Retention: We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.

Promotional and Newsletter Communications: You may opt out of receiving promotional and newsletter emails from 4D-IQ by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing support@flow-app.com with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of The Site or those about your online account or our ongoing business relations.

Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the availability or functionality of The Site.

Single Sign-On

You can log in to The Site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Blogs

4D-IQ offers publicly accessible websites including blogs and community forums separate from The Site. Any information you provide to these is governed by a separate privacy policy accessible from those websites.

Testimonials

From time-to-time, we display personal testimonials of satisfied customers on The Site in addition to other endorsements. We encourage your honest feedback and may ask your consent to share or post your testimonial along with your name.

Links to Third-Party Websites

From time-to-tome, we may place links on The Site. When you click on a link to a third-party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of 4D-IQ. We encourage you to visit their websites and review their privacy and user policies.

Any questions about this Privacy Policy should be addressed to support@flow-app.com